DataCard SP55 Dokumentacja

SP Series Network Printer Guide558871-001 Rev. BAugust 2004

Page 5Loading cards1 Open the input hopper cover.2 Remove cards from the original package. Tips: Handling cards• Do not touch the surface of cards bef

Page 95MS-01431, MS-01432, MS-01433, MS-01434 EEPROM ErrorMagnetic stripe module settings EEPROM error. Possible Cause: The magnetic stripe module had

Page 96MS-01435 No Mag StripeThe magnetic stripe module is not installed or detected.Possible Cause 1: Magnetic stripe data was sent to the printer

Page 97PR-01703 Printhead ErrorThe printhead cam is not in the correct position to print.Possible Cause: An internal printer component is stuck in the

Page 98Turn the page for information about the next message.

Page 99PR-01705, PR-01706 Card JamThe card is stuck or lost in the printer.Possible Cause: The card is stuck in the printer. Solution: Release the car

Page 100• If cards get stuck often, replace the cleaning roller and run a cleaning card. If the problem remains, clean the printer rollers.If you ca

Page 101PR-01710 EEPROM ErrorFactory settings read problem.Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on

Page 102PR-01715, PR-01716 Cover OpenPossible Cause: The cover was not closed securely or was opened during printing.Solution: Push down firmly on t

Page 103PR-01718 Printhead TempThe printhead temperature is too high.Possible Cause: The printer detects a temporary heat buildup while printing.Solut

Page 104PR-01719 Printhead ErrorThe printhead is not installed or detected.Possible Cause: The printhead cartridge is not installed or the cables ar

Page 63 Place the cards in the input hopper. The diagram shows the typical locations for the magnetic stripe and smart card chip.4 Push the input h

Page 105PR-01720 Ribbon ErrorThe print ribbon index mark was not found.Possible Cause 1: The print ribbon is not installed correctly.Solution 1: Remov

Page 106PR-01721, PR-01722 EEPROM ErrorOperational settings error.Possible Cause: The printer had a temporary failure. Solution: Power the printer o

Page 107PR-01723 Hardware ErrorGeneral printer fault. Possible Cause: The printer had a temporary failure. Solution: Power the printer off and on. (D

Page 108Turn the page to see information about the next message.

Page 109PR-01724 Ribbon BreakThe print ribbon is broken.Possible Cause 1: The print ribbon has broken or is not installed.Solution 1: Trim the broken

Page 110• The card design might be longer than the card size. Change the card design to be less than or equal to the card size in the long direction

Page 111PR-01726 Ribbon OutOut of print ribbon.Possible Cause 1: The print ribbon cartridge is empty.Solution 1: Reload the print ribbon cartridge. Ch

Page 112print, and change the ribbon type settings. Finally, return to the card creation program to send the card data to print.• If the ribbon was

Page 113PR-01730 Printhead ErrorUnable to read the printhead temperature. Possible Cause 1: The printhead cable is not attached to the printhead cartr

Page 114PR-01737 Ribbon LowThe print ribbon is running low.This message does not indicate a problem; it means that about 90 percent of the print rib

Page 7Loading print ribbon1 Open the printer.2 Remove the ribbon cartridge. 3 Remove both used ribbon spools from the cartridge (if present).Tips

Page 115PR-01738 Ribbon ErrorThe printer cannot identify the ribbon installed.Possible Cause 1: You have installed an unsupported print ribbon.Solutio

Page 116SC-01804 No Smart CardThe smart card module is not installed or detected. Possible Cause 1: Smart card data was sent to the printer and a sm

Page 117IndexAaddress modenetwork set up 30setting 56arrow keys 10ASCII data stream 38Bbacklighting, LCD 54built-in Ethernet option 2, 4,

Page 118configurationLCD menu 53network 23tools 19connectionEthernet 4, 27USB 4, 28copyright 128cover 1cover arm 3cover open 7,

Page 119flash error 73, 75full-coloridentifying printer feature 4print cycles 49print ribbon 63support by data format 20Ggateway addressset

Page 120LCD panel (continued)components 10location 1menu 46tips for success 45Linuxsupported operating system 25loading cards 5loading p

Page 121network (continued)set up printer 30set up tools 23static IP address mode 26view IP address 51network installationconnecting to the ne

Page 122printercleaning 39cleaning the rollers 41components 1, 3Ethernet option 25firmware revision 48guide holder 2installing 21mess

Page 123ribbon cartridge, loading 7ribbon error message 105ribbon out message 111rollercleaning 3, 41transport rollers 42Ssafety 127secur

Page 124test cardprinter 13requirements 13with magnetic stripe 13three-track magnetic stripe module 4tiff2opencard utility 23tools 23tra

Page 85 Load the new roll of print ribbon on the cartridge. — Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push un

Page 125Safety and compliance (FCC)Regulatory complianceNotice for USA (FCC notice)This equipment generates, uses, and can radiate radio frequency ene

Page 126Notice for EuropeWe hereby certify that the SP55 Card Printers comply with EMC Directive 89/336/EEC and R&TTE Directive 1999/5/EC.This p

Page 127Notice to Users of Printers Equipped with Contactless Smart Card ReaderThe contactless smart card reader emits radio-frequency waves and must

Page 128• Know local procedures for first aid and emergency assistance at the customer facility.• Know the location of equipment branch circuit inte

11111 Bren Road WestMinnetonka, MN 55343-9015952.933.1223952.933.7971 FAXwww.datacard.comDatacard is a registered trademark of DataCard Corporation.Au

Page 9Power on the printerPlug in the printer to power it on. The printer does not have a power switch.1 Make sure the power supply cord connects to t

Page 10The LCD panelThe SP Series Card Printer with built-in Ethernet includes an LCD panel. The LCD panel has a 2-line display, four keys, and the

Page 11• Printer messages: The display shows the message number and a short description of the problem.— Fix the problem and then press the Ready key

Page 12— Press the Enter key to view the data — Press the Enter key again to return to the menu.— Scroll to “Exit” and press the Enter key to lea

Page 13Making a printer test card1 Power off the printer.2 Confirm that cards and print ribbon are loaded in the printer.— If the printer has a magne

Page 14Tips for success• Allow 30 to 60 seconds for the printer to begin printing the test card. • The status light will flash green while the print

Information resources for the SP Series Printer with the Built-in Ethernet Feature SP Series Network Printer GuideThe Network Printer Guide (this docu

Page 15Data formats for the SP Series Card PrinterAll SP Series printers with the Built-in Ethernet feature are shipped with the SmartDriver CD-ROM, a

Page 16SmartDriver dataThe printer can be used with the SmartDriver installed on a PC. The SmartDriver receives data from your Windows application a

Page 17Open Card data formatThe Open Card data format uses ASCII data. Any host computer that can generate an ASCII (text) data stream and send it to

Page 18The Open Card format supports printing with one color on one side of the card in landscape mode. If you use a full-color ribbon in a full-col

Page 19Data formats summaryThe following table summarizes the requirements and features for each data format. Open Card SmartDriverSource of data Any

Page 20Features:• Print on both sides• Portrait or landscape orientation• Rotate card 180 degrees• Rotate fields• Full-color or monochome printing•

Page 21Printer InstallationThis section describes the following:• Site requirements• Useful tools for network installation and setup• Preparing the pr

Page 22Site requirementsOperating environment• Relative humidity: 20% to 80% non-condensing• Temperature: 60° F to 95° F (15° C to 35° C) Electrical

Page 23Useful toolsWhen you set up an SP Series Card Printer with Built-in Ethernet feature, you might use several tools. These tools are part of the

Page 24• tiff2opencardThe SP Series Open Card CD-ROM includes the tiff2opencard utility, which you use to prepare logos (graphics) before sending th

539398-001 Rev. B Page iiiAbout the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1The outside of the printer . . . . . . . . . . . .

Page 25Network installationA networked printer is connected to a network without a host computer between the printer and network. Depending on printer

Page 26— When using the printer from an operating system with permissions, such as Windows XP, users must have the same permissions as for a locall

Page 27Connect the printer to the networkTo connect the printer to the network, use one of the following methods:• Connect the printer using the Ether

Page 28Use the USB port and a wired print server1 Connect the print server to the printer using a USB cable.2 Connect the print server to the networ

Page 29Use the USB port and a wireless print server 1 Install the wireless network adapter, including the driver files, to a nearby computer. Follow t

Page 30Set up the network printerSet the SP Series Card Printer for the type of network addressing you plan to use. Do not perform these steps if yo

Page 31— Press the Enter key to leave the current value. — Press the Up or Down Arrow key to scroll to a value and press Enter to view the value.—

Page 32— If you choose Static IP, the second line of the LCD panel shows “IP Address.”— Work with your network personnel to obtain the IP address,

Page 33— Press the Enter key. The current value appears with the cursor under the first byte. Use the same process as for the IP address to set the s

Page 34Set the Data FormatBefore you send any data to the printer, set the data format so the printer can receive the data you send.1 Press the Ente

Page ivSet the Data Format . . . . . . . . . . . . . . . . . . . 55Set the Address Mode. . . . . . . . . . . . . . . . . . 56Set the IP Address, Subne

Page 35Set up for your card designThe steps to set up for your card design depend on the Data Format you use.Set up for SmartDriver1 Install the Smart

Page 36SNMP supportThe SP Series Card Printer with Built-in Ethernet supports the following SNMP (simple network management protocol) features:• The

Page 37Print a cardFirst, make sure the printer is installed and ready (see “Printer Installation” on page 21). Then, see “Data formats for the SP Ser

Page 38Using the Open Card data formatA printer with the Open Card option can receive card data from any host computer that sends an ASCII (text) da

Page 39Cleaning the printerRun a cleaning card and change the cleaning sleeve when changing the print ribbon. Make sure that all cards sent to the pri

Page 409 Make sure “> Cleaning Card” is displayed on the second line of the LCD panel and press the Enter key.The printer moves the card through

Page 41Cleaning the printer rollersThe printer rollers move the card during printing operations. Clean the rollers, using the cleaning pen supplied wi

Page 423 Clean the transport area rollers (at locations 2, 3, 4, 5, and 6) following the same procedure used for the pick rollers.— Wait a few minu

Page 43Getting the most out of your printerTo get the best quality cards and to maintain printer performance, follow these tips for success: • Use the

Page 44• Use cables that meet specifications and connect them correctly.• Keep cards and Datacard-certified supplies on hand and store them safely.•

Page vMS-01425 Mag Stripe Error. . . . . . . . . . . . . . 90MS-01426 EEPROM Error . . . . . . . . . . . . . . 91MS-01427, 1428 Mag Stripe Error. . .

Page 45Printer LCD settingsUsing the LCD panel, you can:• View settings and data• Change settings• Run a cleaning card (See “Cleaning the printer” on

Page 46LCD menu systemThe menu system has three major branches. Use the Status menu to view settings and data about the printer. Use the Configurati

Page 47View status settingsBegin when the LCD panel shows “Printer Ready” on line 1 of the display. To view Status information:1 Press the Enter key t

Page 48View the Firmware RevisionUse the firmware revision display at the request of your service provider, or to decide whether to use the firmware

Page 49View Card Counts1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Card Counters” on line 22 Press the Enter

Page 50View the Data Format1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display “Network” on line 2.2 Press the Enter

Page 51View the Network Address Mode, IP Addresses, and MAC Address1 With “Status Menu” displayed on line 1, press the Up or Down Arrow key to display

Page 527 Press the Enter key to display the subnet mask.8 Press the Enter key to return to the Status menu. “Gateway Addr” is displayed on line 2.9

Page 53Change settingsBegin when the LCD panel shows “Printer Ready” on line 1 of the display. To change settings:1 Press the Enter key to enter the m

Page 54Set LCD Backlighting1 With “Configuration” displayed on line 1, press the Up or Down Arrow key if needed to display “LCD Backlight” on line 2

Page 1About the printerThis guide applies to SP Series printers with the Built-in Ethernet feature, and includes the SP55 card printer with Built in E

Page 55Set the Data FormatTips for success• When you choose a data format, the printer might not operate properly if data in another format is sent.•

Page 56Set the Address ModeTips for success• When you choose an address mode, you determine how the network address of the printer is assigned. The

Page 57— If you have chosen DHCP, “Apply/Restart” appears on line 2. Press the Enter key to restart the printer. After the printer restarts, see “V

Page 58Set the IP Address, Subnet Mask, and Gateway AddressTips for Success• The printer address mode must be “Static IP” to set these values. (If t

Page 594 Press the Up or Down Arrow key to change the IP address. (Press and hold the Up or Down Arrow key to change the value quickly.)5 When the fir

Page 60Set the K PowerTips for Success• Set the K Power value to change the darkness—or intensity—of printing with monochrome ribbon (or the monochr

Page 61TroubleshootingWhat is the problem? Try this:1 A message appeared on the PC or LCD panel.• Click the Help button on the message box or find the

Page 625 The printer does not respond when I print a card or when I click “Resume” on the Printer Toolbox.• Make sure the printer is plugged in. See

Page 63Printer suppliesDatacard-certified ribbon kits and cleaning supplies are available for the printer. Ribbon kits contain a roll of print ribbon,

Page 64Monochrome print ribbonSeveral colors of monochrome (single-color) print ribbon are available for the SP Series printer. A roll of ribbon prin

Page 2Ports are located on the left side of the printer. Network Port: Use the Ethernet™ port to connect a printer with the Built-in Ethernet fea

Page 65Printer messages The SP Series Card Printer with the Built-in Ethernet feature displays messages on the LCD panel. If the Data Format is set to

Page 66DM-00760 Duplex ErrorThe duplex mechanism did not reach the correct position.Possible Cause 1: A card or object is jammed in or near the dupl

Page 67DM-00762 Duplex JamThe card is stuck in the duplex or pass-through module.Possible Cause 1: A card is jammed in or near the duplex module. Solu

Page 68DM-00765 No DuplexThe duplex module is not installed or detected. Possible Cause 1: The driver was set to use automatic duplex and a duplex m

Page 69DM-00767 Duplex JamThe card is lost in the duplex or pass-through module. Possible Cause 1: A card is jammed in or near the duplex module. Solu

Page 70IS-01206 No Card PickedA card was not picked successfully. Possible Cause 1: The input hopper is empty.Solution 1: Fan the edges of the cards

Page 71SY-01305 Data ErrorThe setting sent to the printer does not match printer features.Possible Cause 1: A setting was sent to the printer for a mo

Page 72SY-01306 Data ErrorThe setting value you selected is not valid.Possible Cause 1: The value sent to the printer does not apply to the printer

Page 73SY-01310 Flash ErrorEEPROM flash data error.Possible Cause 1: A transmission problem occurred.Solution 1: Send the file or data again. You can

Page 74SY-01312 Flash errorEEPROM flash size error.Possible cause: A logo was downloaded to the printer (using the file2prn utility) and the logo re

Page 3The inside of the printerCover Arm: Holds the cover and printhead cartridge in place.Printhead Cartridge: Applies the image to the card. The lab

Page 75SY-01314 Flash ErrorWarning! EEPROM flash write error.Possible Cause 1: A transmission problem occurred.Solution 1: Send the file or data again

Page 76SY-01317 Memory ErrorMemory error.Possible Cause 1: The printer memory does not accept the data.Solution 1: Power off the printer. Wait one m

Page 77SY-01325 Data ErrorThe options or supplies installed do not match settings or card data.Possible Cause 1: The printer has an unidentified ribbo

Page 78If you cannot fix the problem, contact your service provider for assistance.Tips for success• You might have moved the print ribbon while the

Page 79SY-01327 Data ErrorThe request sent to the printer is not supported.Possible Cause 1: The printer type has changed to SP55 or SP60. The SmartDr

Page 80Possible Cause 3: When sending Open Card data, a command error occurred. Solution 3: Press the Ready key on the LCD panel to clear the job an

Page 81SY-01331 Comm ErrorData transmission error.Possible Cause 1: The system has a temporary communication problem.Solution 1: Print the card data a

Page 82SY-01332 Hardware ErrorGeneral printer fault.Possible Cause 1: The printhead cable is not attached to the printhead cartridge. Solution 1: Po

Page 83MS-01401, MS-01402, MS-01403 Mag Stripe DataData sent does not match requirements for track 1, 2, or 3.Possible Cause 1: Data sent includes mor

Page 84MS-01404, MS-01405, MS-01406 Mag Stripe ErrorParity error reading data on track 1, 2 or 3.What is Parity?• Parity is special data used when e

Page 4• Printers with “U” printing can print one color (monochrome) only. “C” printing is full-color or monochrome (with specific ribbons).• All SP

Page 85MS-01407, MS-01408, or MS-01409 Mag Stripe ErrorLRC error reading data on track 1, 2, or 3.What is LRC?• LRC is special data used when encoding

Page 86MS-01410, MS-01411, or MS-01412 Mag Stripe ErrorStart Sentinel error reading data on track 1, 2, or 3.What is a Start Sentinel?• A Start Sent

Page 87MS-01413, MS-01414, or MS-01415 Mag Stripe ErrorEnd Sentinel error reading data on track 1, 2, or 3.What is an End Sentinel?• An End Sentinel i

Page 88MS-01417, MS-01418, MS-01419, MS-01420, MS-01421 Card JamPossible Cause 1: The card is stuck in or near the magnetic stripe module.Solution 1

Page 89MS-01424 Mag Stripe ErrorUnable to read any data from the card.Possible Cause 1: The cards do not have a magnetic stripe.Solution 1: Load magne

Page 90MS-01425 Mag Stripe ErrorUnexpected magnetic stripe coercivity value.Possible Cause: The magnetic stripe module received an unexpected value

Page 91MS-01426 EEPROM ErrorMagnetic stripe module settings EEPROM read or write error.Possible Cause: The magnetic stripe module had a temporary fail

Page 92MS-01427, 1428 Mag Stripe ErrorConfiguration information or status request passed through by the printer driver was not accepted by the magne

Page 93MS-01429 Mag Stripe DataData sent to a track does not match the requirements for that track.Possible Cause 1: Data sent uses a different encodi

Page 94MS-01430 Mag Stripe ErrorControl information passed through by the printer driver was not accepted by the magnetic stripe module. Possible Ca